Our social media community guidelines

If you need to report an issue or concern, please do so here on our website: epsom-ewell.gov.uk or call us on 01372 732000, Monday - Friday, 9am - 5pm, excluding public holidays.

Our Facebook, Instagram and Twitter pages are intended as a safe place for conversations with residents, businesses, and visitors in Epsom & Ewell. As such:

Our page is always visible and is monitored Monday-Friday, 9am-5pm.
Anyone can contact our page privately.
As a rule, we do not delete posts on our timeline. However our profanity filter is on, and our page moderator will delete posts that contain offensive or abusive language.
Sometimes we will hide (not delete) comments on posts that are intended to de-rail conversations away from the original subject matter. This means the comment isn’t visible to anyone except the person who posted it and their friends.
While we welcome discussion, we won’t tolerate abuse towards our residents, Council staff, or Councillors. Abusive comments will be deleted.
We very rarely need to block people from our page who are in breach of our guidelines, and will only do so after careful consideration.

Keep up-to-date with news and conversation. Follow us on Facebook, Instagram and Twitter.