Accessibility statement for Epsom & Ewell Borough Council

This accessibility statement applies to

This website is run by Epsom & Ewell Borough Council.

We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by email for phone us on 01372 732000.

We aim to respond to your enquiry as soon as possible.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us by email or phone us on 01372 732000.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops. Please contact us before visiting the Town Hall so we can make arrangements for a British Sign Language (BSL) interpreter to be available.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about our website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Our website currently complies with the WCAG 2.1 AA standard.

What we’re doing to improve accessibility

We partner with Plan Alpha Systems to deliver our website. We work with our partner to fix any issues we find.

We use a combination of manual and automated checks with the accessibility tool Siteimprove to review and address issues as we find them.

We test our website every five days using automated scanning software provided by Siteimprove. We aim to resolve any issues as soon as possible when we find them.

Preparation of this accessibility statement

This statement was prepared on 23 May 2022.

It was last reviewed 23 May 2022.