Contact us


Please note: You may experience technical difficulties making a payment online, if so, please phone the contact centre on 01372 732000 instead. Apologies for any inconvenience caused. 

Our Customer Services team offers help and advice on our services. If you need more specific advice we can put you in touch with the appropriate service. When the Town Hall is closed to visitors, please contact us using our online form (see link on the right of this page) or by telephone.

Due to staffing levels in the Contact Centre today, your call waiting time may be longer than usual. If your enquiry is not urgent, please call back next week. 

Opening Times

  • Monday to Friday 9am to 5pm
  • We are closed during UK public holidays.
  • Online reporting via our electronic webforms is available 24 hours a day, 7 days a week.

Our address - Town Hall, The Parade, Epsom, Surrey, KT18 5BY

If you are unable to use our online form, you can contact us on our telephone number on 01372 732000. Hard of hearing can SMS on 07950 080 202.  

Privacy Policy Notice

Link to read our privacy policy notice.