What happens if a collection is missed?


Leave your bins out for collection in a clearly visible place at the edge of your property by 6.30am on collection day. Please note we work as normal on bank holiday Mondays and Good Friday.

Quick guide to what goes where

It's really important to put the right thing in the right bin. What can I do if the Council can't recycle it?

Will there be a return collection?


Your green recycling bin, glass recycling box, textiles recycling and black refuse bin are collected weekly. If we have genuinely missed your collection we will note it for our crews, and return again on collection day next week. Please leave any excess recycling (or refuse, if your black bin was missed) in a clearly-labelled bag next to your bin/box and it will also be collected.

If we have genuinely missed your food waste or garden waste we will return within 2 working days of you reporting it missed.

Contaminated bins

We may have rejected your bin due to it containing the wrong materials. If so, we will let you know this has happened by placing a notice on your bin. What happens next?

Other information


PDF icon Guide to Simply Weekly Recycling771.35 KB