Disruptions to garden waste services
We regret that, due to staffing issues, we are experiencing some disruptions to our garden waste services.
- Monday 14 July - no garden waste collections: This affects two routes: Map of affected route 1. Map of affected route 2. Next scheduled collection Monday 28 July.
- Monday 7 July - no garden waste collections: This affected two routes: Map of affected route 1. Map of affected route 2. Next scheduled collection Monday 21 July.
We regret that we are unable to return to collect garden waste on these affected routes until your next scheduled collection (see above).
We will then also collect any excess garden waste that affected garden waste subscribers may have accumulated in the meantime, if it is bagged and left next to your brown bin (please do not use bags that are larger than your brown bin).
We apologise sincerely for this issue, and thank you for your patience.
Hot weather - early starts
Over the next few days, Thursday 10 - Monday 14 July, while the high temperatures are forecast to continue, we will be starting refuse and recycling collections slightly earlier than usual, at 6am. This is to help our collection staff's wellbeing in the hot weather.
If these are your collection days, please help us by leaving your bins out for collection by 6am. Thank you.
My Council Services
You can now report issues relating to refuse and recycling collections, such as missed collections, on our residents' portal, My Council Services.
My Council Services already allows residents to report issues, such as fly-tipping, dead animals, graffiti and littering, as well as managing garden waste subscriptions, bulky waste bookings and ordering new bins.
Signing up is simple. We recommend registering for an account, as this will allow us to keep you updated with the progress of your requests. To do so, just access the portal here: My Council Services (please ensure you are using either Chrome, Edge, Safari or Firefox as your browser).
Quick guide to recycling
