My Council Services

System outage

We are currently experiencing problems with our 'Report a missed collection' form. If you need to report a missed collection, please call us and we will record the details.

Planned maintenance

Our My Council Services platform will be having planned maintenance. This will affect our online portal and all forms, including payment forms.

This is planned for the morning of Friday 3 April, from 1:30am to 7:30am. Further maintenance is planned for the morning of Saturday 4 April, from 1:30am to 7:30am.

The system will be unavailable during the maintenance period. If you are unable to access the platform, please try again later.

How our forms are changing

We've updated how you access some of our council services, which may change how some online forms look.

We’ve also taken extra steps to protect your personal information.

Forms now include multifactor authentication. This additional security feature helps to protect your account, by preventing anyone else from logging in to it.

When you log in to our forms, after entering your email and password, we will send you a security code:

Screenshot of the page titled 'Multifactor authentication'. The message reads "We have to verify your identity. Please select your preferred contact method and validate to receive a code." The 'email' option is selected, and the instruction reads "We will send you an email containing a code, retain this for the next step.". There is a button labelled 'validate'.

You can choose whether to receive the code by email or, if you have provided your phone number, by text message or phone call.

The email will be sent to you from: noreply@epsom-ewell.gov.uk

It will be addressed to the name on your account and will tell you your 4-digit one-time password (OTP):

Alt text: screenshot of the email received. It has the Epsom & Ewell Borough Council logo at the top. The message reads: Hello John Jones, You have requested an authentication code to login to your My Council Services account 2436 Epsom & Ewell Borough Council.

Please enter the code provided on the login screen to proceed. If you do not receive the email, please check your spam folder.

The code will be valid for 24 hours. After this time, you will need to request a new code.

If you have any difficulties, please contact us: