My Council Services

What is My Council Services

My Council Services is our new resident portal where you can report issues in your area and access certain services.

You can report issues either as a registered user or anonymously.

Signing up is simple. We recommend our resident's register for an account as this will allow us to keep you updated with the progress of your requests. You will also be able to access a range of additional services as a registered user.

You can access the portal here: My Council Services (Please ensure you are using one of the following web browsers to access the portal: Google Chrome, Microsoft Edge, Safari or Firefox).

Services currently available in My Council Services:

Report it

  • Fly tipping
  • Dead animal
  • Graffiti
  • Litter
  • Street sweeper

Book it

  • Bulky waste collection

Guide to My Council Services

How to access My Council Services

Go to the portal from your web browser (eg Google Chrome, Microsoft Edge, Firefox, Safari) - My Council Services.

You will get a log on window. Here you can register if you haven’t used the service before or login if already registered:

If you are already a registered user click on Login.

Use the email address and password you created when you registered. If you have forgotten your password, then click on the forgot password link. This will send an email to your account with a link to reset your password. Please ensure that you have added to your list of accepted emails.

How to create an account

New users can create an account by selecting the Register option. 

Enter your details. Please read the terms and conditions and click I agree if you wish to proceed.

Click ‘Create Account’

You will receive an email notification that your account has been created.

Within the email there will be an option to Activate your account. Click on the button to activate.

You will receive a success notification and you can now log into the system

Register Error message

If you are trying to register and the above error message appears, this means you already have an account.

NOTE: You may have registered in the past or someone has already registered using this email address.

In this scenario enter your email address in the email/ username field and your password if you can remember it. If not enter your full email address and click onto forgotten password. This will generate a new password and send it to your email address.

Use this password in conjunction with your email address to log on.

How to report an issue or book a services

Go to the list icon on top left side of the portal. Clicking this will expand the list of services available to you.

Select Report it or Book it in the list and you will then see icons of forms available. Select the form required and complete the information.

To help us deal efficiently and promptly with your request please complete all the fields with as much information as you can, if a field has a red asterisk then it must be completed. You may have to scroll down to make sure you submit all that is required.

Once submitted you will get updates to your email address inbox on what is happening with the issue you reported.

You can access submitted or draft requests by selecting My Reports, or Draft Reports in the left menu.

How to view or update your service request(s)

To view your service requests and any updates against them or to update a service request, click on My Reports from the left menu and open your report.

This will show a summary of the reported information and the current status.

Here you will see full details of the service request which includes:

  • A copy of what was originally submitted
  • The date of submission
  • Any documents that have been added to that service request, either by yourself or by Epsom & Ewell Borough Council
  • Any notes or updates that have been added, either by yourself or by Epsom & Ewell Borough Council

Whilst you are viewing the full details of an existing service request, you also have the ability to add a note to it, which will get sent to the relevant team within Epsom & Ewell Borough Council. To do this, scroll down to the Notes section and click Add note

You can do the same for a document also. Just scroll down to the Document section and click Add document. Once a document has been added, just add a note to your service request to inform Epsom & Ewell Borough Council that you have uploaded a document for them to view.

How to update your account details

To access your account details, click on the person icon at the top right of the screen and select your email address

Here you can make changes to your account details, update your profile and Logout.

Changing your password

  1. Click on the person icon at the top right of the screen and select Change Password
  2. Enter your current password
  3. Enter your new password and confirm password
  4. Click onto the Change Password button Your password will now be changed

Change Account Details

The following options are available to allow you to edit your account details, in addition to the information you provided when you originally signed up. Also there is an option to remove your account details from a service request and to deregister your account if you need to:

Add Email

If you wish to provide an additional email address to be contacted on:

  1. Click onto Add Email
  2. Type in your secondary email
  3. In the Purpose choose a category such as Business
  4. Click onto Add Email

Add Phone

You can add an additional phone number to be contacted on:

  1. Click onto Add Phone
  2. Select a type i.e Mobile or telephone number
  3. Type in your phone number
  4. In the Purpose choose a category choose a category
  5. Click onto Add Phone

Add Address

  1. Click onto Add Address
  2. Type in the address to find it
  3. In the Purpose choose a category
  4. Click onto Add Address


To Deregister from My Council Services:

  1. Check the box next to "I understand by submitting this deregister request I will no longer have access to my account and all data will be removed".
  2. Click onto Send Request.

If you prefer to download the guide (with screenshots) it is available below.


PDF icon MCS GUIDE TO USERS.pdf151.43 KB