Further information regarding the Ombudsman who deals with Epsom & Ewell Borough Council is available via their website, or they may be contacted in writing via the following address:

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

The Ombudsman has published a leaflet called 'Complained to the council? Still not satisfied?' which is also available from their website.

Your right to confidentiality
We will ensure that the details of your complaint are made known only to those who need to consider/administer the complaint (including third parties where allegations concerning them are made) and shall not be made public.

Where you have involved a councillor in your complaint we will also keep them informed.