Taxi safety

Here are some ways to check you are getting into a licensed taxi or private hire vehicle:

• Is there a local authority licence plate displayed on the vehicle rear?
• Does the driver have a current local authority identity badge?

  Lost Property

If you think you have lost something in a private hire vehicle please contact the operator who will be able to contact the driver and ask them to check their vehicle. If you think you have lost something in a taxi please e-mail us with the details and we will ask our hackney carriage drivers to check their cabs. It would be helpful to know;-

• what you lost
• where you were picked up and dropped off
• the date and time of your journey

List of designated wheelchair accessible vehicles

A list of the designated wheelchair accessible taxis and PHVs licenced by Epsom & Ewell Borough Council is available in the 'Documents' section below.

Making a complaint

If your complaint is in relation to an alleged offence, such as reckless driving or sounding of a horn, you should report it to Surrey Police by calling 101 or via the Surrey Polie website

Any complaints, comments or compliments with respect to to an Epsom & Ewell licensed driver, vehicle or operator should be emailed to licensing@epsom-ewell.gov.uk . Pleas your name and address, along with as much detail as possible about the incident, such as the driver's name, vehicle information, and the time and location of the event. 

This authority regulates the fares charged by hackney carriages, whereas there is no power to do so with private hire vehicles. Disputes over private hires charges should be referred to the operator in the first instance.