NHS and Government Guidance

National guidance (GOV UK)

Find out what these measures mean by visiting www.gov.uk/coronavirus. You can also use the government’s postcode checker to find out what restrictions apply to your local area.

For the latest government advice, please visit the GOV UK website.

COVID-19 figures for Surrey

Weekly reports outlining the number of Coronavirus cases in Surrey and for each district and borough. All Surrey local COVID alert levels and local outbreak plan (Surrey County Council)

Hands, Face, Space

There are three simple actions we must all do to keep on protecting each other.

  • Washing your hands regularly
  • Wearing a face covering in enclosed spaces
  • Keeping at least 2 metres apart (or 1 metre with a face covering or other precautions)

Information about Hands, Face, Space in other languages (Public Health England)

Latest NHS advice

NHS advice about Coronavirus, including key symptoms, what to do when self-isolating, and how to avoid catching and spreading it. Visit www.nhs.uk

Coronavirus symptoms and testing

If you have symptoms, get a test as soon as possible. You need to get the test done in the first 8 days of having symptoms. You must stay at home until you get the result.

Check if you or your child has coronavirus symptoms
Access coronavirus symptoms posters in other languages (Public Health England)
How to book a free Coronavirus test and what you can expect.

Coronavirus vaccination

You will be contacted by NHS to book your vaccination. Please do not contact your GP practice or the wider NHS to seek a vaccine, they will contact you. If you have received a letter inviting you to book a coronavirus vaccination, you can book it. Please do not try to book a vaccination if you have not received a letter. You can also read about the vaccine or find out what will happen on the day of your appointment.

For more information about the vaccine, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

To read update from Surrey Heartlands and frequently asked questions, please visit https://www.surreyheartlandsccg.nhs.uk/news/latest-news/

Information about shielding  

If you are clinically extremely vulnerable, you were advised to take extra precautions during the peak of the pandemic. This is known as ‘shielding’. You should have received a letter confirming this or have been told directly by your GP or hospital.

Although the government is advising that you do not need to shield at the moment (correct October 2020), it is important to be as prepared as possible. Make sure you have a support network of friends and family who can help with delivering important items such as food and prescriptions.


The NHS COVID-19 Test and Trace app is available to download for free and is the fastest way to see if you're at risk from Coronavirus. Get the app (NHS UK)

About the App

When a user registers for the app, they will be asked for the first half of their postcode (known as their postcode district). This will then inform them about restriction in place where they live.

The NHS COVID-19 app supports the national test and trace effort by:

  • supporting traditional test and trace methods
  • informing the public of rising rates in their postcode area
  • alerting them if they’ve been in contact with someone who has tested positive (even if they don’t know them)
  • providing a ‘checking in’ function based on QR codes displayed in venues and public spaces
  • allowing people to check their symptoms, and book a test if they need one

In England, alert level is based on the Local Authority Watch-list, determined each week by the Secretary of State for Health and Social Care. It draws on advice from the Chief Medical Officer for England, NHS Test and Trace, the Joint Biosecurity Centre and Public Health England. Users will be notified if and when their local alert level changes.

Find out more by visiting the NHS COVI9-19 App website
COVID-19 App - explainer video

Information about the App in other languages (Public Health England)
Information about Test and Trace in other languages (Public Health England)

NHS 111

NHS 111 can help if you have an urgent medical problem and are unsure what to do. It is available 24 hours a day, 7 days a week. To get help you can go to 111.nhs.uk or call 111.

If you’re Deaf you can call 18001 111 on a text-phone or visit the NHS 111 British Sign Language Service www.interpreternow.co.uk/nhs111. Remember, if it is an emergency always call 999.