If it snows, we will carefully consider whether it is safe to make recycling and waste and collections. We will always strive to maintain collections provided it is safe for both staff and members of the public.
If snow does disrupt services, we will provide regularly updated information on our website and via our Customer Contact Centre on 01372 732000.
If we are forced to cancel any recycling or waste services, we will aim to recover missed collections on your scheduled collection day the following week, or earlier if conditions allow.
If you have already put your recycling and waste containers out for collection, please leave them out. provided it is safe to do so. If, due to missed collections, your recycling or waste containers become full we will collect any excess recycling or waste left out for us in sacks when collections resume.
General advice in severe weather
Recycle as much as you can to reduce the amount of build-up in your green rubbish bin. You can also recycle at local recycling centres and the Community recycling centre, Blenheim Road but we would urge you to travel to these places only if it is safe.
The responsibility for clearing and gritting of roads is with the Highways Agency for major routes, or Surrey County Council for other routes. We will offer help where possible. Enquires should be addressed to the Highways Agency or Surrey County Council in the first instance.