This page is used for communicating to council employees in cases of emergency.

COVID cases remain high in Epsom and Ewell. 

We are monitoring the situation closely and our teams are in regular contact with colleagues across Surrey County Council, Public Health England, and Applied Resilience. Surge testing, which took place in parts of Reigate & Banstead has now closed, but regular testing in local communities remains vital to stopping the spread of the virus. 

We continue to operate at a reduced capacity in our buildings, working under COVID Secure arrangements to keep everybody safe. It is important that we all play our part to try and stop the spread of COVID by: 

  • Testing regularly 
  • Taking the vaccine and  
  • Being extra vigilant with hand washing, wearing face coverings and keeping distance. 

We strongly suggest that you regularly review your attendance “in work” with your line manager or Head of Service to ensure the staff rotas are kept accurate and up to date. 

In emergency or crisis situations... 

  • You should assume that the Council is operating normally, unless told otherwise. 
  • You should attend work as normal if it is possible and safe to do so. 
  • If you are unable to get to work, you must contact your line manager to confirm you cannot come to work. 
  • If you cannot get into work, you may be able to take unpaid leave, work from home or use annual leave to deal with your absence. 

Remember ICE 

Our priority is to ensure the best possible service to our residents and that our staff are kept safe. There may be times when emergency situations (such as severe weather) affect how we do things.  

In an emergency, check ICE. 

Updates can be accessed via our website ( or by phoning the Staff Information Helpline on 01372 732423 (732ICE on a phone keyboard) - we aim to update these by 8am - note these facilities only operate in an emergency. 

The public will be kept informed through appropriate media outlets by the Communications Team and details of any changes to services will be posted on our website and social media channels.  

If an emergency continues for an extended period, we will implement our Business Continuity Plan. This will come into operation if conditions cause acute disruption to travel and/or result in a loss of essential services such as power, water and heating. 

Thank you for your cooperation.