Food complaints

We will deal with complaints about food bought within the borough that pose a public health risk. We will not get involved in any compensation claims as they are a civil matter that you must take up with the manufacturer and, if necessary, through the courts.

We receive many complaints relating to food each year, however not all pose a health risk. For relatively minor problems it is best to complain directly to the company that sold you the food. Instances where it is appropriate to contact the shop or supplier directly include:

• If you are not fully satisfied with the product and you just want your money back (most large supermarket chains have an efficient quality control and complaints procedure to enable customers to return an unsatisfactory food complaint and obtain a refund - supermarkets log these complaints and refer them to their suppliers, who can then identify trends, resulting in remedial action
• If the complaint is not of a serious nature (such as a part of a pea pod in a can of peas, or a 'flat' carbonated drink).

For more serious complaints you may contact us by email: contactus@epsom-ewell.gov.uk or by telephone  01372 732000.