Epsom & Ewell Borough Council are committed to putting customers at the heart of service delivery and expects the highest standards of behaviour from its managers, staff, volunteers and agency workers, in carrying out their duties and responsibilities. We also expect customers and all members of the public to display acceptable levels of behaviour towards our staff

Our Managing Unreasonable Customer Behaviour Policy fosters this approach and highlights to customers and clients that unacceptable behaviour towards staff will not be tolerated.

The policy can be found in PDF format at the bottom of this page.