Comments, compliments and complaints

Forms

We welcome both positive and negative feedback as we can use the information to proactively monitor and improve service delivery. 

If you have a complaint (for example a concern about the way a service is carried out, if we have failed to do something we should have done or about the level of service that we offer) then please get in touch. Our customer complaints procedure also sets out the stages of a complaint.

Our customer charter details the standards of service you can expect from us.

If you wish to give us feedback, please use our online comments, compliments and complaints form or write to Customer Services at the address below or come in person to:

Epsom & Ewell Borough Council
Town Hall
The Parade
Epsom
Surrey
KT18 5BY

If your complaint is about one of our councillors, please follow the link below:

Complaint about a councillor

You can view the annual letter that the Local Government Ombudsman sends to us on their website. Individual letters about previous Ombudsman cases in the borough can be viewed here.

Documents

AttachmentSize
PDF icon Customer feedback paper form924.35 KB