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Tel: 01372 732000
 07950 080202

Epsom & Ewell Borough Council
Town Hall
The Parade
KT18 5BY


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Please remember that you must put your bin out in a clearly visible place at the edge of your property by 6:30am on your collection day.

We cannot guarantee that our vehicles will always arrive at the same time. By following this advice your bins should be emptied by 4pm on your collection day.

What if my bin has been missed?

Image of recycling containers

Bins may be missed for a variety of reasons. 

If a bin is overfilled, or filled with very heavy waste, we will not be able to empty it.  A heavy bin risks falling from the vehicle's bin-lift.  A bin whose lid cannot be closed due to an excess of waste presents a risk of injury from falling materials.

We cannot empty your bin if it contains the wrong materials.  If this is the case, a tag will be placed on your bin to advise you and remind you of what to put in each container.  Detailed lists can also be found on the pages below:

Image of plastic bottles       Image of cans       Image of paper

If you find that your bin has not been collected by 4pm and you do not know why please report your missed container.

Please note that, for garden waste recycling and the seasonal leaf service, we will not return if a missed collection is reported more than two working days after the scheduled collection day, or if the bin was too heavy to safely place on our vehicle's bin lift.
We will investigate the cause of the missed bin and advise you of what will happen next.
Image of recycle logo

Image of Surrey Waste Partnership logo

page updated: Monday, 13 October 2014 © Epsom & Ewell Borough Council 2015