We offer free and confidential housing advice to any resident of the Borough with a housing problem.
We will inform people of their housing rights and options and try to prevent homelessness wherever possible. We provide information, advice and assistance on a wide range of housing and welfare benefit-related issues through in-depth casework, mediation and advocacy.
The Housing Options Service offers advice and information on:
- homelessness or threatened homelessness
- rent and mortgage arrears
- tenants' rights and responsibilities
- welfare benefits
- harassment and illegal eviction
- local housing options
- possession proceedings
- relationship breakdown
- housing needs register
- mediation service
- housing debt counselling
- accommodation finding, deposit and tenancy sustainment scheme.
If you are homeless, or threatened with homelessness, please contact Housing Services immediately on 01372 732000.
We have a legal duty try to prevent homelessness wherever possible and we will arrange a housing options assessment interview. By advising you of your housing rights and exploring your alternative housing options, it may be possible to solve your problem and prevent you from becoming homeless. Do not leave it until the last minute as this will severely limit the help we can offer.
How to get in touch
Housing Options interviews are available by appointment and can be arranged by telephoning 01372 732000.
The Duty Housing Officer is available at the Town Hall to give general advice and assistance. Office opening times are Monday to Friday, 9am - 4.30pm. All enquires without an appointment will be seen on a first come, first served basis.
Home visits are possible for clients who are unable to come to the Town Hall.
Signing and language interpretation services are available with prior notification.
Useful Advice Leaflets
Housing Options (pdf - 691kb)
Renting in the Private Sector (pdf - 919kb)
Estate & Letting Agents (pdf - 615kb)
Rent Deposit Scheme (pdf - 738kb)
Homelessness (pdf - 618kb)
Hostels & Nightshelters (pdf - 722kb)
Telephone: 01372 732000
The Citizens Advice Bureau provides independent advice to residents and can act as an advocate. The local office is located at the following address:
The Old Town Hall
Telephone: 0844 411 1444
Related LinksHousing RegisterHomelessnessHousing Benefit