We have a legal duty try to prevent homelessness wherever possible and we will arrange a housing options assessment interview for anyone with a housing problem. By advising you of your housing rights and exploring your alternative housing options, it may be possible to solve your problem and prevent you from becoming homeless.
If we are not able to prevent homelessness, in some cases we may have a legal duty to provide temporary accommodation for people who are homeless and vulnerable.
Part VII of the Housing Act 1996 and The Homelessness Act 2002 define who is homeless and sets out the basic criteria against which the Council must assess its duty to you. There are five main areas that we may need to investigate and ask you about when deciding how best to assist you:
- priority need
- intentional homelessness
- local connection.
If you are homeless or threatened with homelessness, please contact Housing Services immediately on 01372 732000. Do not leave it until the last minute.
Out of Hours Service
An out of hours service is provided for homeless emergencies. Outside of office hours or at weekends, please phone 01372 732000 and you will be directed to the out of hours Duty Officer.
More information on the Homelessness Process
Useful Advice Leaflets
Housing Options (pdf - 691kb)
Renting in the Private Sector (pdf - 919kb)
Estate & Letting Agents (pdf - 615kb)
Rent Deposit Scheme (pdf - 738kb)
Homelessness (pdf - 618kb)
Hostels & Nightshelters (pdf - 722kb)
Telephone 01372 732000